1. Introduction
Appora ("Appora," "Company," "we," "us," or "our") is a registered DBA (Doing Business As) of Eatfluence LLC. Eatfluence LLC is the legal entity that owns and operates the Appora brand and is committed to protecting the privacy of individuals who visit our website or use our services.
This Privacy Policy describes our policies and procedures regarding the collection, use, disclosure, retention, and protection of your information. It also explains your privacy rights and choices.
By accessing or using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it separately and expressly.
Legal Entity: Eatfluence LLC
DBA: Appora
19 Larch Street
Worcester, Massachusetts 01609, United States
Website: https://appora.site
Email: [email protected]
2. Mobile Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be processed by vendors that directly support our messaging operations, such as telecommunications providers, messaging platforms, hosting providers, and customer-support vendors, solely as necessary to provide the services requested by Appora. These service providers are not permitted to use mobile opt-in information for their own marketing purposes.
3. Interpretation and Definitions
Capitalized words have the meanings described below, whether they appear in singular or plural form.
- Account
- A unique account created for you to access our Service or portions of our Service.
- Company
- Appora, located at 19 Larch Street, Worcester, Massachusetts 01609.
- Cookies
- Small files placed on a computer, mobile device, or other device that may contain information about browsing activity.
- Country
- Massachusetts, United States.
- Device
- Any device that can access the Service, including a computer, mobile phone, or digital tablet.
- Personal Data
- Information that relates to an identified or reasonably identifiable individual.
- Service
- The Appora website and related products, features, communications, and services.
- Service Provider
- A natural or legal person that processes information on behalf of the Company to help operate, deliver, support, secure, or analyze the Service.
- Usage Data
- Information collected automatically through use of the Service or from the Service infrastructure.
- Website
- Appora, accessible at https://appora.site.
- You
- The individual accessing or using the Service, or the organization on whose behalf that individual acts.
4. Information We Collect
Personal information you provide
When you interact with the Service, complete a form, create an account, request information, purchase a service, schedule an appointment, or contact us, we may collect information such as:
- First and last name
- Email address
- Telephone or mobile phone number
- Business name and business information
- Mailing address, city, state, province, and ZIP or postal code
- Account credentials and account preferences
- Information submitted in forms, support requests, or messages
- Communication preferences and consent records
SMS opt-in information
When you voluntarily opt in to receive text messages, we may collect your mobile phone number, the date and time of consent, the consent language displayed, the source or form through which consent was provided, and your opt-out status.
Providing a phone number does not automatically enroll you in marketing text messages. Where we use a website checkbox for SMS consent, that checkbox is intended to be optional, separate from other agreements, and unchecked by default.
Usage Data
Usage Data may be collected automatically and may include your IP address, browser type, browser version, device type, operating system, pages visited, date and time of visits, time spent on pages, referring pages, unique device identifiers, and diagnostic information.
When you access the Service through a mobile device, we may also collect mobile device type, mobile operating system, mobile browser type, mobile device identifiers, and similar diagnostic data.
7. How We Use Personal Information
We may use Personal Data to:
- Provide, operate, maintain, and improve the Service
- Create and administer accounts
- Process transactions and provide purchased services
- Respond to inquiries, requests, and customer-support matters
- Send administrative, transactional, and service-related communications
- Send text messages when you have provided the applicable consent
- Maintain records of consent, preferences, and opt-out requests
- Personalize content and improve user experience
- Analyze usage trends, website traffic, and campaign performance
- Detect, prevent, and address fraud, abuse, or security incidents
- Comply with legal obligations and enforce our agreements
- Evaluate or complete a corporate transaction where permitted by law
8. SMS and Text Message Communications
Appora may send text messages only to recipients for whom an appropriate form of consent has been obtained. Depending on the context and the consent provided, messages may include:
- Appointment confirmations and reminders
- Customer-care and support communications
- Account, service, or requested-information updates
- Follow-up communications concerning an inquiry or requested service
- Promotional or marketing messages when express consent has been provided
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out and HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Opting out of SMS messages does not prevent us from contacting you through non-SMS channels when otherwise permitted, such as email, or from sending communications that are legally required.
For additional messaging terms, please review our Terms and Conditions.
10. Retention of Personal Data
We retain Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Policy, provide the Service, maintain appropriate business and consent records, comply with legal obligations, resolve disputes, and enforce agreements.
Usage Data is generally retained for a shorter period unless it is needed to improve security or functionality, investigate an incident, or satisfy a legal requirement.
11. Transfer of Personal Data
Your information may be processed in locations where the Company or its service providers operate. Those locations may have data-protection laws that differ from the laws in your jurisdiction.
We take reasonable steps designed to ensure that Personal Data is handled securely and consistently with this Privacy Policy.
12. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to Personal Data we maintain about you
- Request correction of inaccurate or incomplete Personal Data
- Request deletion of Personal Data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing emails by using the unsubscribe link
- Opt out of text messages by replying STOP
You may submit a privacy request by emailing [email protected]. We may need to verify your identity before completing certain requests.
Some information may be retained where required or permitted by law, including for recordkeeping, fraud prevention, security, dispute resolution, or enforcement purposes.
13. Legal and Required Disclosures
We may disclose Personal Data when we believe in good faith that the disclosure is necessary to:
- Comply with a legal obligation, subpoena, or valid governmental request
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing connected with the Service
- Protect the safety of users, customers, or the public
- Protect against legal liability
14. Security of Personal Data
We use commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Data. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
15. Analytics Services
We may use analytics providers, including Google Analytics, Matomo, or similar services, to understand website usage and improve the Service. These providers may use cookies or comparable technologies in accordance with their own privacy policies.
You may be able to limit analytics collection through your browser settings, cookie controls, or tools offered by the applicable analytics provider.
16. Email Marketing
We may use your email address to send newsletters, offers, or information that may interest you where permitted by law. You may opt out of marketing emails at any time by following the unsubscribe instructions in the message or contacting us.
Even after opting out of marketing emails, we may continue sending non-promotional communications related to your account, transaction, support request, or service.
17. Payments
When paid products or services are offered, payments may be processed by third-party payment processors. We generally do not directly store complete payment-card details.
Payment information is provided to the applicable processor and is governed by that processor's privacy policy and security practices.
18. Behavioral Advertising and Remarketing
Where permitted, we may use advertising and remarketing services to measure advertising performance and display relevant advertising on third-party websites or applications.
Advertising providers may use cookies, pixels, device identifiers, or similar technologies to recognize a device and understand interactions with our Service. You may be able to limit personalized advertising through browser controls, device privacy settings, or the advertising provider's opt-out tools.
We do not provide SMS opt-in data or text messaging consent to advertising providers for their marketing purposes.
19. Children's Privacy
Our Service is not directed to children under 13, and we do not knowingly collect Personal Data from children under 13. If you believe that a child has provided Personal Data to us, please contact us so that we can review and, where appropriate, delete the information.
20. Links to Other Websites
The Service may contain links to websites not operated by Appora. We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policy of every website you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated "Last updated" date. Where required by law, we may also provide additional notice.
Changes become effective when posted unless a different effective date is stated.
22. Contact Us
Contact us with questions, requests, or concerns regarding this Privacy Policy or our handling of Personal Data.
19 Larch Street
Worcester, Massachusetts 01609
United States
Email: [email protected]
Website: https://appora.site
This Privacy Policy is intended to describe Appora's privacy practices. It does not constitute legal advice.
5. Third-Party Social Media Services
The Service may allow you to create an account, sign in, or interact through third-party services such as Google, Facebook, Instagram, LinkedIn, or other platforms.
When you choose to connect a third-party account, we may receive information you authorize that service to provide, such as your name, email address, profile information, or account identifier. The collection and use of information by those platforms is governed by their own privacy policies.